Refund Policy
Shipping and Return Policies
Shipping Policy
-FREE Shipping on orders over $20.
-Orders are shipped 1-2 business days from order date.
-Business days are Monday through Friday.
-Tracking information is sent through email within 1 business day from shipping date.
-Delivery is about 3-5 business days from shipping date.
Return Policy
For any RAMEN Z products purchase and you are not 100% satisfied, you can either:
Return items for a refund. Refund is processed only when items returned are confirmed delivered at our warehouse. Refund will be in the original form of payment.
The following conditions apply:
1) Exchange or refund requests must be made within 30 days from order delivery date.
2) For exchange or refund, at least half of the order have been unused.
Please reach out to us through any of our Customer Service Channels to process your return and to receive a prepaid return shipping label via email.
info@ramen-z.com
Our return product address is:
Nippon Trends Food Service, Inc
631 Giguere Ct A-1, San Jose, CA 95133
Further instructions on returning the product is provided in the email where the prepaid return shipping label is attached.
Cancellation Policy
If for any reason at all, you need the order cancelled, please inform us immediately through any of our Customer Service Channels.
Cancellation is possible as long as the order is not shipped yet. Once order is shipped, sale is considered FINAL.
In the event order is already shipped, refuse delivery. Your local post office will take care of shipping the order back to us. Refund is processed only when items returned are confirmed delivered at our warehouse.
Refund will be in the original form of payment.
Damaged Shipment
Items received damaged will either be refunded or replaced at no additional expense. Please inform us immediately through any of our Customer Service Channels.
Photos of the damaged order or package may be required. Please prepare to send to info@ramen-z.com
If refund is preferred, refund will be in the original form of payment.
Missing Shipment
Customers are expected to review shipping information prior to completing orders to ensure orders are sent to the correct address.
If parcels do not show up after 7 business days from shipping date, we can either reship your order or process a refund. Please inform us immediately through any of our Customer Service Channels.
For reship requests, missing orders due to address issues (includes but not limited to the following USPS statuses: Undeliverable as Addressed, Returned to Sender, etc.) will be reshipped ONCE at no additional expense to customers.
Orders that show as “Delivered” on the USPS site but have not been received yet, please contact your local post office for further information on the parcel’s status.
Incorrect Items Received
In rare cases, incorrect items are shipped. If you receive items that are not as you ordered, please inform us immediately through any of our Customer Service Channels to discuss on how to proceed.
Returned Shipment
- Refused Shipment Due to “Change of Mind” or It “Does Not Suit Your Personal Taste Preferences” – Full refund is forfeited.
- Undeliverable as Addressed or Incorrect Address Information Provided – Full refund is forfeited. Kindly make sure to go over your shipping information and advise us of any corrections within five business days from the day your order has been forwarded to our warehouse
Refunds
Depending on your bank, refunds may take 3-5 business days from processing date to reflect in your account.
(11/18/2022)